Return and Refund Policy

Return & Refund:

Since HT Custom Boxes provides customized products and services based on the customer’s instructions, clients must inform the company within 3 working days if the products are faulty or do not meet the specified requirements.

Note: We only handle defective products in return or refund cases.

Company-Side Defects:

1. If the defect is confirmed to be the company’s fault, HTCB will take responsibility for reprinting the entire order.
2. The company’s decision regarding the defect and its responsibility is final.
3. Customers need to send back the whole order to the company within 7 business days and pay for the shipping.
4. To help with the reprint process, customers need to provide proof of any defects, like digital photos.

Client-Side Defects:

1. If it’s found that the defect is the customer’s fault and they ask for a refund, the customer must send back the entire order.
2. The refund will be provided after deducting the product’s setup and shipping cost from the company.

Order Cancellation:

1. Once the proof is approved, the printing job is immediately forwarded to the press department.
2. After proof approval, customers have 4 hours to cancel the order.
3. A 5% cancellation fee will be charged if the order is canceled after processing.
4. Cancellation must be requested within 12 to 24 hours.
5. No refund will be provided if the order has entered the press. However, complimentary warehouse storage can be offered, and the order can be shipped when needed.

Note: For any questions about return, refund, cancellation, or shipping policies, contact the company via online chat support, call (475) 242-0088, or email support@htcustomboxes.com for further assistance.