Refunds & Returns:
Since HT Custom Boxes provides customized products and services based on the customer’s instructions, clients must inform the company within 3 working days if the products are faulty or do not meet the specified requirements.
Note: We only handle defective products in return or refund cases.
Company-Side Defects:
- If the defect is confirmed to be the company’s fault, HTCB will take responsibility for reprinting the entire order.
- The company’s decision regarding the defect and its responsibility is final.
- Customers need to send back the whole order to the company within 7 business days and pay for the shipping.
- To help with the reprint process, customers need to provide proof of any defects, like digital photos.
Client-Side Defects:
- If it’s found that the defect is the customer’s fault and they ask for a refund, the customer must send back the entire order.
- The refund will have the shipping, setup, printing, and billing costs taken out.
Order Cancellation:
- Once the proof is approved, the printing job is immediately forwarded to the press department.
- After proof approval, customers have 4 hours to cancel the order.
- A 5% cancellation fee will be charged if the order is canceled after processing.
- Cancellation must be requested within 12 to 24 hours.
- No refund will be provided if the order has entered the press. However, complimentary warehouse storage can be offered, and the order can be shipped when needed.
Note: For any questions about refund, cancellation, or shipping policies, contact the company via online chat support, call (475) 242-0088, or email info@htcustomboxes.com for further assistance.
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